About the Position
Digitech offers holistic IT and e-learning solutions that combine quality, flexibility, and complete adaptation to each client’s needs. Since 1991, it has been pioneering the IT sector, providing comprehensive technology solutions that meet the needs of businesses and organizations of all sizes. With experienced executives, strategic partnerships with leading manufacturers, and a culture of innovation, it has established specialized expertise in e-learning as a Moodle Partner in Greece, Cyprus, Malta, Romania, and Albania.
Work location: Chalandri — As a Support Engineer (Moodle / Front-End Support) in the Front-End Development & Support team, you will play a key role in supporting, configuring, and ensuring the smooth operation of web applications, with a primary focus on Moodle LMS and its front-end functionality.
What You Will Do:
- Moodle LMS support via ticketing, in accordance with SLA, for learners, instructors, and administrators
- Troubleshooting & functional Front-End support for core functionality and appearance (themes)
- Moodle site management (settings, users, roles, enrollments, courses, and activities)
- UX/UI & themes support, in collaboration with the development team
- Documentation of recurring issues (guides, FAQs)
- Accurate diagnosis and escalation to the next Level / Development team for more complex technical issues
What We’re Looking For:
- 1-3+ years of experience in an L1/L2 Support role for web applications or LMS environments
- Experience supporting CMS or web platforms (e.g., WordPress, Joomla, Drupal)
- Good understanding of HTML, CSS, and basic JavaScript concepts for troubleshooting
- Familiarity with Ticketing systems and SLA processes
- Understanding of UX/UI principles for identifying usability issues
- Ability to identify, analyze, and resolve technical problems
- Excellent communication and user service skills
Additional Qualifications (Plus):
- Experience or knowledge of Moodle LMS
- Experience supporting educational or e-learning platforms
- Familiarity with production (live) environments and real-time user support
What We Offer:
- Participation in innovative projects with modern technologies
- Competitive compensation package
- Continuous training and professional development
- Collaboration with an experienced team
